White Papers

New Imperatives for Leadership and Innovation

Digital Disruption Part 1 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. In this white paper, you will gain valuable insights about Blockchain and bitcoin; how it works and why it is a threat Customer-centric design thinking and why banks need it The rise of digital customers,…

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The Rise of Blockchain

Digital Disruption Part 2 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. The most impactful breakthrough disruptions Blockchain is probably one of the most impactful breakthrough disruptions in recent years. Anchored on the distributed ledger algorithm that enables peer-to- peer money transactions without a third party such…

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Customers’ Preference for Ubiquitous Banking

Digital Disruption Part 3 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. Customers are increasingly relying on various smart technologies in daily life. Younger customers in most countries continue to make use of mobile devices more frequently for their banking transactions than any other forms of banking.…

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Customers’ preference for ubiquitous banking (continued)

Digital Disruption Part 4 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. Customers are increasingly relying on various smart technologies in daily life – Part 2 Read Part 1 Ubiquitous banking also requires taking customers’ behaviour as the focal point and designing services accordingly. Investments in big…

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Leaders’ Responses

Digital Disruption Part 5 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. Innovation is an imperative for banks operating in the emerging market The pressure of new market entrants and the billions of currently unbanked potential customers require entirely new ways of doing business. Some banks are…

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New imperatives for leadership and innovation

Digital Disruption Part 6 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. The “network effect” is what helps achieve such pace: The more customers join, the more it creates compound benefits for existing users. Facebook’s early growth was deceptive, but when it started doubling large numbers they…

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Prioritising self-disruption

Digital Disruption Part 7 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. The success of Facebook as an organisation has often left people pondering how it constantly inspires its employees to reinvent the social networking site. After Facebook reached one billion users in late 2012, each new…

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Leveraging cloud as a disruption enabler

Digital Disruption Part 8 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. Another technology innovation that offers disruptive tendencies is Cloud. Essentially, it’s a pay-per-use model that offers a short-term, cost effective alternative to on-site fixed infrastructure. An enterprise can move applications “to the Cloud” where a…

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Fostering cooperation with start-ups

Digital Disruption Part 9 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. In a recent Harvard Business Review article titled ’Big Companies Should Collaborate with Startups’, the author outlined the rationales and how imperative it is for the large organisations to partner with emerging entrepreneurs. The new…

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Embracing agile with zeal

Digital Disruption Part 10 of 13

This article is an excerpt from a white paper co-authored by Peter Alkema and Dr Jeff Yu-Chen from Gibs University. Increasing competition in the financial services sector has motivated South African banks to embrace Agile and DevOps methodologies. Agile is an approach that emphasises the product development process with quick, iterative product development. Through the…

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